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DKG

GT86 Severe Knocking Sound

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6 minutes ago, DKG said:

Update - technicians at Toyota Manchester have opened engine and apparently whoever did the engine for recall didn't do the timing chain properly ! It's basically lasted 2500 miles and obviously caused mayhem internally eventually. Service manager said it will probably need a new block and I'd imagine other parts. They are still investigating issue and it sounds to me like they are figuring out who is going to pay as the recall was done at Toyota Listers. Ironically my last BMW I bought, the timing chain went after I drove it home from dealers but that was at 70k miles. I seemed to be cursed with timing chain issues 😨

Not doing  the timing chain properly? Like to know a bit more detail but looks like they will fix it at their cost which is a good result for you 

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On 11/13/2020 at 5:24 PM, nikndel said:

Not doing  the timing chain properly? Like to know a bit more detail but looks like they will fix it at their cost which is a good result for you 

Apparently its being investigated. I asked multiple questions but I could sense he was weary saying too much but basically said it was 'left loose' Multiple photographs have been taken and it's being looked into by Toyota GB and the 2 dealerships. Getting an update end of week I was informed. 

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2 hours ago, DKG said:

Apparently its being investigated. I asked multiple questions but I could sense he was weary saying too much but basically said it was 'left loose' Multiple photographs have been taken and it's being looked into by Toyota GB and the 2 dealerships. Getting an update end of week I was informed. 

If he was reluctant to talk sorry but in my books another recall fail from blocked oil ways I just can’t see if the timing chain assembly was loose it would run that long but stranger things can happen 🤔

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I've had the timing chain go on my Celica and that was months and several thousand miles after any work was done it on the engine. It only needs it to jump one tooth for the engine to sound rough but stil function but the tensioner could be keeping it just about in check and may only occur when a combination of things happen. Hard acceleration, engine braking, and just tips the ability of the tensioner to counter the sudden slack.

 

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"Good" that it's a problem with the work that was done. Now it's their problem to sort it. It'll leave you without the car for a while, but also without a hole in your wallet.

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56 minutes ago, Kaltorak said:

"Good" that it's a problem with the work that was done. Now it's their problem to sort it. It'll leave you without the car for a while, but also without a hole in your wallet.

Yer I was losing sleep at the thought of the potential bill and loosing the car as I adore it. God knows how long it will take to fix as I don't even know if they would stock half the parts here including the block? They have had it for basically a month now 😕 

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14 hours ago, NJay said:

I've had the timing chain go on my Celica and that was months and several thousand miles after any work was done it on the engine. It only needs it to jump one tooth for the engine to sound rough but stil function but the tensioner could be keeping it just about in check and may only occur when a combination of things happen. Hard acceleration, engine braking, and just tips the ability of the tensioner to counter the sudden slack.

 

The bizarre thing with the chain going on mine was there was no warning, no engine gulping or anything, just a hideous knocking sound and game over. Luckily about 100 metres from my drive!  

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15 hours ago, nikndel said:

If he was reluctant to talk sorry but in my books another recall fail from blocked oil ways I just can’t see if the timing chain assembly was loose it would run that long but stranger things can happen 🤔

Yes I have wondered this. Like are they covering the fact it was yet another botched valve recall job with too much sealant or whatever starving the engine? Either way it's obvious the techs need better training on boxer engines  

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11 minutes ago, DKG said:

Yes I have wondered this. Like are they covering the fact it was yet another botched valve recall job with too much sealant or whatever starving the engine? Either way it's obvious the techs need better training on boxer engines  

Was told by the people who were supposed to be doing mine training had been provided then they had a engine fail and blamed it on oil pump failure ☹️ 

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56 minutes ago, DKG said:

Yer I was losing sleep at the thought of the potential bill and loosing the car as I adore it. God knows how long it will take to fix as I don't even know if they would stock half the parts here including the block? They have had it for basically a month now 😕 

I assume you have a courtesy car? May be worth chasing Toyota on that if not as this is a fault by one of their techs that has left you shafted.

Worth a chase up for an update too. Easy to let the car sit when theres no drive to fix it being applied ;)

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You will get the level of service you ask for. I would suggest, now that they have a clear idea that the fault is not yours - I would assertively ask for a GT86 courtesy car, and for a clear timeframe of when your car will be returned repaired, and I would request a brand new engine or an alternative car.

If you don't ask, you will not get.

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1 hour ago, Kaltorak said:

I assume you have a courtesy car? May be worth chasing Toyota on that if not as this is a fault by one of their techs that has left you shafted.

Worth a chase up for an update too. Easy to let the car sit when theres no drive to fix it being applied ;)

Exactly, a courtesy or hire car burning money by the day will focus their minds.

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Over a month now and still sign of a definitive diagnosis? I wouldn’t be happy about this at all. Apparently these latest engines use an awful lot of sealant and it must be applied in exactly the right places to avoid further damage. You should keep the pressure on the service manager to push this through otherwise it will take a back seat in their car park. 

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Latest update. So the service manager has basically said the dealership who did the recall and Toyota GB are currently in talks for who will be paying the bill. Needs a new engine which is no surprise.

I've chased Toyota customer relations basically asking them to escalate it and what the situation is with a courtesy car like you guys have mentioned as there's no way I will be getting this back this year I'd imagine with having to get parts etc. 

I've asked why the problem occurred regarding timing chain error like was it an apprentice working on it etc but they don't know apparently! 😐

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Good to hear it is going in the right direction with them footing the bill.

 

As for the time scale once you have a courtesy car the ball is in your court as you have an asset costing them money as has been said above. When I had trouble with my recall I already had their new Lexus demonstrator luckily. So it was a good bargaining chip :lol:

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6 hours ago, DKG said:

Latest update. So the service manager has basically said the dealership who did the recall and Toyota GB are currently in talks for who will be paying the bill. Needs a new engine which is no surprise.

I've chased Toyota customer relations basically asking them to escalate it and what the situation is with a courtesy car like you guys have mentioned as there's no way I will be getting this back this year I'd imagine with having to get parts etc. 

I've asked why the problem occurred regarding timing chain error like was it an apprentice working on it etc but they don't know apparently! 😐

Good that they're taking responsibility. Again, I stress - the help you get in this situation is 100% down to what you ask for, and how much you push. They want to give you nothing extra, and for you to suffer silently (nothing personal, it's just the way business works). I'd be calling daily, politely pointing out that I am without my sports car due to their error and that I am unhappy and would like a resolution ASAP. - MENTION the owners/drivers club forums. I would push for a GT86 courtesy car, personally. I would point out that the only acceptable alternative would be an immediate lumpsum to cover the market value of the car plus a fair daily charge for time without it to-date - so you can return yourself to the situation you were in prior to their mistake.

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21 hours ago, Adamd said:

Good that they're taking responsibility. Again, I stress - the help you get in this situation is 100% down to what you ask for, and how much you push. They want to give you nothing extra, and for you to suffer silently (nothing personal, it's just the way business works). I'd be calling daily, politely pointing out that I am without my sports car due to their error and that I am unhappy and would like a resolution ASAP. - MENTION the owners/drivers club forums. I would push for a GT86 courtesy car, personally. I would point out that the only acceptable alternative would be an immediate lumpsum to cover the market value of the car plus a fair daily charge for time without it to-date - so you can return yourself to the situation you were in prior to their mistake.

Thanks for your advice and yer I will mention this forum. I'm in touch with customer relations just waiting for an update and what they are going to do about a courtesy car. Phonecalls to follow to keep the pressure on! 

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