KevinA 695 Report post Posted July 25, 2014 Last week I noticed the nearside headlamp had broken up, the reflector part had broken into several bits. There is no external marks at all. This was several days before fitting my coilovers, the Basingstoke dealer was phoned straight away and they ordered a new headlamp assembly in to be fitted under warranty. My OH went to the dealership today for fitting of headlamp, to be told as you have modified the car it is not covered. The coilovers were fitted only yesterday with date stamped pictures and a post on this forum, but they still insist it is because of the modification even when it was not on the car when the fault occured. They have now passed it to Toyota Europe for a verdict. Following that conversation my OH was told as the car is now modified the warranty is completely void, so my confidence in Toyota has completely gone. Opinions welcome Kev Share this post Link to post Share on other sites
nikndel 509 Report post Posted July 25, 2014 What a load of waffle I have a rear diffuser and badge and a few other bits when I got my rear lights changed no problems from my dealer it seems it depends on your dealer is that true? Share this post Link to post Share on other sites
Jamie_GRMN 177 Report post Posted July 25, 2014 The dealership have to prove that your modification has caused the damage to be able to reject the warranty claim on those grounds. They also have to prove it was not a manufacturing fault that caused the issue in the first place, from how you've described it with no external damage, I would like to say this is the case. Hold your ground with it Also different areas have different warranty zones, I.e an aftermarket exhaust system would not effect the paint cover, or the suspension. The dealer is just trying to get out of having to replace the parts, the cost of which they claim back through TGB who in turn claim it back from the manufacturing plant. Riceburner (Richard) may also be able to advise on your next steps with the dealer from his point of view as a dealer, mine is from a Quality Engineer for Toyota's point of view, unfortunately I only deal with engines so it wouldn't be me getting called out for this Share this post Link to post Share on other sites
DaveB 20 Report post Posted July 25, 2014 How much is a light? Generally speaking>>> Time starts running from the moment you incurred actionable loss, i.e. when the light broke, not when you fitted the new parts. Share this post Link to post Share on other sites
nikndel 509 Report post Posted July 25, 2014 I think the lamps are £800! but if they already had it why could they not just fit it job done Share this post Link to post Share on other sites
Riceburner 284 Report post Posted July 25, 2014 Hi Kev, From the information you have supplied in your post there is no reason to refuse warranty repairs on a totally unrelated part to that you have modified ie:the suspension has not caused the failure of the headlamp it is a manufacturing defect which is covered.I would have no problem.in my opinion,of submitting a warranty claim. 1 Jamie_GRMN reacted to this Share this post Link to post Share on other sites
DaveB 20 Report post Posted July 25, 2014 GO to Society of Motor Manufacturers and Traders http://www.smmt.co.uk/contact-us/ as "Toyota (GB) PLC is a member of the Society of Motor Manufacturers and Traders." or instruct a solicitor to claim against Toyota for breach of warranty. Share this post Link to post Share on other sites
nikndel 509 Report post Posted July 25, 2014 Last week I noticed the nearside headlamp had broken up, the reflector part had broken into several bits. There is no external marks at all. This was several days before fitting my coilovers, the Basingstoke dealer was phoned straight away and they ordered a new headlamp assembly in to be fitted under warranty. My OH went to the dealership today for fitting of headlamp, to be told as you have modified the car it is not covered. The coilovers were fitted only yesterday with date stamped pictures and a post on this forum, but they still insist it is because of the modification even when it was not on the car when the fault occured. They have now passed it to Toyota Europe for a verdict. Following that conversation my OH was told as the car is now modified the warranty is completely void, so my confidence in Toyota has completely gone. Opinions welcome Kev did they not ask to see the car first kev? Share this post Link to post Share on other sites
KevinA 695 Report post Posted July 25, 2014 did they not ask to see the car first kev? No they just said as the light was unmarked externally it would be covered under warranty, the other thing I asked to be checked was the airbag light in orange ( lower central display ) stays on. They say it never goes out and lets you know the airbag is activated ? Share this post Link to post Share on other sites
nikndel 509 Report post Posted July 25, 2014 Mine says air bag 2 is turned off which I think you can do but not anything else. this warranty issue is going to open a can of worms for many issues till the 5 years run out I hope this sorts itself out in your favour Share this post Link to post Share on other sites
Lauren 2259 Report post Posted July 25, 2014 That is ridiculous, Kevin about the warranty. The airbag light is always on, it is to indicate it's working. You can of course turn the passenger airbag off for child seats. Share this post Link to post Share on other sites
Keethos 842 Report post Posted July 25, 2014 Yeah Kev, that's just bull, there's no reason to deny you your warranty claim on something that you've not actually modified or related to a modification. I'd either kick off or take your business somewhere else, like Jamie said, dealers get paid to do warranty work so not sure why they'd not do the work unless they've never dealt with modified cars before and are scared that Toyota won't pay them for it. Share this post Link to post Share on other sites
nikndel 509 Report post Posted July 26, 2014 Yeah Kev, that's just bull, there's no reason to deny you your warranty claim on something that you've not actually modified or related to a modification. I'd either kick off or take your business somewhere else, like Jamie said, dealers get paid to do warranty work so not sure why they'd not do the work unless they've never dealt with modified cars before and are scared that Toyota won't pay them for it. Toyota would not have known if the dealer had not told them so annoying why didn't they just fit if? Share this post Link to post Share on other sites
Special K 442 Report post Posted July 26, 2014 This is bullshit. Take it to RRG in Macclesfield... cheaper than £800 for a new part.. Spec K Share this post Link to post Share on other sites
KevinA 695 Report post Posted July 30, 2014 Toyota came back today and have agreed to replace the headlamp under warranty, however they have excluded them going forward because I have coilovers. Share this post Link to post Share on other sites
Jamie_GRMN 177 Report post Posted July 30, 2014 They can't just exclude them like that... As I said, they have to prove a manufacturing defect has not caused the issue to be able to reject a warranty claim. Share this post Link to post Share on other sites
Riceburner 284 Report post Posted July 30, 2014 In my opinion they are not applying or do not know the Toyota warranty policy. Share this post Link to post Share on other sites
Jamie_GRMN 177 Report post Posted July 30, 2014 In my opinion they are not applying or do not know the Toyota warranty policy. I definitely agree with that... Share this post Link to post Share on other sites
rob275 1817 Report post Posted July 31, 2014 Toyota came back today and have agreed to replace the headlamp under warranty, however they have excluded them going forward because I have coilovers. No, they think they are excluding them. My dealership has been great, in fact they love my Sprintex and comment on how well it drives. Share this post Link to post Share on other sites
smudge 1020 Report post Posted July 31, 2014 No, they think they are excluding them. My dealership has been great, in fact they love my Sprintex and comment on how well it drives. Where do you go to Rob? Just incase I need to pay Toyota a visit in the future Share this post Link to post Share on other sites
rob275 1817 Report post Posted July 31, 2014 Where do you go to Rob? Just incase I need to pay Toyota a visit in the future Motorline Gatwick, I normally ask for Robby in the Service department. Speak to the same guy all the time then they tend to be more friendly with you really. Share this post Link to post Share on other sites
smudge 1020 Report post Posted July 31, 2014 Motorline Gatwick, I normally ask for Robby in the Service department. Speak to the same guy all the time then they tend to be more friendly with you really. Exactly, I need to get a good contact. My guy who was at Guildford has left Share this post Link to post Share on other sites
