2nd service

[chillismoke 182]

RRG then steeps

[Steeps 294]

It's going to have to be, but with skeletal staff at work (exhibition season) and a round of TSS photos to finish off it's finding the time to have a day off instead of a local pickup/dropoff.

[chillismoke 182]

Well I need a 2nd service in 500 miles time, maybe a day trip to Alton towers to watch the smiler come down lol while the cars are getting serviced

[Lauren 2259]

The detail of changing the diff oil is pretty clear in the service manual. It is a requirement every 20K miles. 

 

Changing gearbox oil is not. 

[Steeps 294]

Still struggling to get time off so my quest to fluff off every single "local" dealer continues and now it's all done over email so there's written proof. Today's special:

 

 

Details: Hi, I'm looking at getting my car serviced (GT86) for it's 2nd year 20,000 service. Could you let me know what work is required and what this would cost? Thanks

 

Thank you for your enquiry.

 

The Full service would be £299.  Please see attached the service list of what we carry out on each service.

 

Kind regards

 

**attached colourful Inter/Full/Full+ checklist with no prices on it**

 

 

Thanks for your response, unfortunately it hasn't answered the question as to the cost as your chart has "additional costs" for the following:

Inspect transfer box oil
Check transmission oil
Change brake fluid
Check clutch fluid
Replace differential oils
Inspect air conditioning filter
 

How much will it be to service my GT86 for it's 2nd year 20,000 service.

 

Thanks for coming back to me. Please see below the additional prices if recommended:

 

Brake Fluid £39 same fluid for clutch.

Transmission oil £39

Rear Diff oil £25

Pollen Filter £39

 

These are all checked on the full service but additional costs apply for replacement if needed.

 

The cost for is £299 for full service as mentioned in my first email.

 

Again, no idea what work was required, and quoted the wrong diff oil price for the car. TGB have been looking into this for 2 weeks now and still have no answers, the message isn't going through to this franchise either. I've forwarded all findings so far to trading standards who seem very keen to look into it.

 

Emailed another dealer who forwarded on my message to the servicing team, but they haven't got back to me yet. I know I should go straight to RRG to get my car serviced, but it should be made aware other franchised main dealers are either cutting corners or throwing bills at unsuspecting customers which isn't right.

[GT86Jay 202]

It's probably not a case of them trying to fob you off. It'll be more a case of not having the correct training / knowledge of what should be done / covered.

 

When I took my car to my dealer they admitted to having never serviced a GT86, let alone a 20k mile one with Diff Oil! Luckily I had email from Richard saying it is included and when they looked into it, it was. They done it all free of charge with the oils and fluids required for the set amount. 

 

They just needs some training from the people higher up! 

[Omer86 40]

That does seem to be the case but what a shame if we have to resort to trading standards to get it done Obviously its put me off and I'm sure I've put others off buying a car from dealerships who do not know what they are selling/servicing. 

[Nicebiscuit 655]

It's probably not a case of them trying to fob you off. It'll be more a case of not having the correct training / knowledge of what should be done / covered.

When I took my car to my dealer they admitted to having never serviced a GT86, let alone a 20k mile one with Diff Oil! Luckily I had email from Richard saying it is included and when they looked into it, it was. They done it all free of charge with the oils and fluids required for the set amount.

They just needs some training from the people higher up!

Sorry, but that's no excuse. Have they lowered their labour rate to account for their ignorance? I doubt it. When you pay top dollar franchised rates you expect them to know the car and the service schedule inside out before they start working on your car. If they can't even get their head round what's required, would you trust them to actually do any more involved repair work? (Yours sounds ok - at least they were honest)

Unfortunately a shiny showroom and manufacturers logo above the door is no guide. I was once told that my Ford needed a new water pump when I took it in with a minor coolant leak. Trouble is, I'm not quite that stupid. I know which side of the engine the water pump is - and the leak was the other side... Another honest dealer diagnosed and replaced the split hose in 10 mins whilst I waited.

I'm glad the OP is doing something about it. Generally we need to call these people out. They are charging a lot of money to unsuspecting people, not to mention dragging the decent guys through the mud with them.

[GT86Jay 202]

Sorry, but that's no excuse. Have they lowered their labour rate to account for their ignorance? I doubt it. When you pay top dollar franchised rates you expect them to know the car and the service schedule inside out before they start working on your car. If they can't even get their head round what's required, would you trust them to actually do any more involved repair work? (Yours sounds ok - at least they were honest)

Unfortunately a shiny showroom and manufacturers logo above the door is no guide. I was once told that my Ford needed a new water pump when I took it in with a minor coolant leak. Trouble is, I'm not quite that stupid. I know which side of the engine the water pump is - and the leak was the other side... Another honest dealer diagnosed and replaced the split hose in 10 mins whilst I waited.

I'm glad the OP is doing something about it. Generally we need to call these people out. They are charging a lot of money to unsuspecting people, not to mention dragging the decent guys through the mud with them.

 

I never said it was an excuse. It is by way no an excuse. But it's also a bigger problem with Toyota GB. To go after a specific franchise is unfair when all the Toyota franchises bar RRG are probably similar! Toyota GB need to be pushed into giving the correct training and ensuring dealerships understand the service schedule. To be fair the service schedule the dealerships have access to is god-awful to understand and I could put something together far better in excel! Let alone what they have. 

 

I am long past dealership services and repair work, I had my first 2 free ones done. Then all my work is done at Fensport, a place I trust, understand and know will charge accordingly for the work. And it will be up to my standard. A stamp from Fensport has just as much meaning than Toyota Dealer. And in matter of fact personally if I was buying a second hand car I'd prefer to see it have been serviced and maintained at a Specialist Garage rather than a main dealer. Like most GTRs are serviced from Litchfield or SVM actually hold higher value.

 

Why are people so precious about getting the car serviced at a main dealer? We are lucky enough to have Abbey Motorsport, Fensport and of course RRG which are an exception to the franchise rule! 

[Steeps 294]

I've not just gone after one franchise, unfortunately one franchise has taken it upon itself to buy out all the competition locally to boost its own numbers where complete customer satisfaction is it's number one priority*. Even better: "we will price match any non-authorised garage for servicing and repairs."

 

7 of my closest 10 dealers are all the same Steven Eagell franchise, I've also had quotes from Hills Toyota, Lancaster Toyota, Marshall Toyota and Inchcape Toyota.

 

Only reason I'm having the first 3 stamps from the Main dealer is because I want to keep my options open after 3 years if I continue with this car or move onto something else, which is very rare for me but I like the option.

[Nicebiscuit 655]

I never said it was an excuse. It is by way no an excuse. But it's also a bigger problem with Toyota GB. To go after a specific franchise is unfair when all the Toyota franchises bar RRG are probably similar! Toyota GB need to be pushed into giving the correct training and ensuring dealerships understand the service schedule. To be fair the service schedule the dealerships have access to is god-awful to understand and I could put something together far better in excel! Let alone what they have.

Sorry - sounded like I was having a pop at you. I wasn't. I agree - it's the manufacturers problem (and by no means Toyota only) and I don't understand why they don't sort it, as it damages their reputation. There are brands I won't own simply because I have nowhere local I'd trust to service it.

But let's face it, it isn't going to be us that suffer, it'll be the old person with the Yaris who's bullied and misinformed into thinking they need to take their car there.

Plus I feel sorry for the franchised dealers that ARE conscientious (and it won't just be RRG) - I know decent Ford, BMW and Jag dealerships locally too - as I'm sure it's a lot less profitable and easy to compete when you're doing it properly...

Just a pet hate of mine. Rubbish businesses spoil it for the good guys...

[Steeps 294]

Car had to go in as I'd nearly hit 20k miles, so it went into one of my locals that knew I'm a PITA customer but one I hadn't already asked about the servicing.

 

Confirmed on the phone that all work required for the car at 20k and 2 years old would be serviced at £299 (paid for by voucher)

Just had it confirmed on the phone now that brake fluid and LSD oil have been replaced when I asked and my car is now ready to be collected....

 

And they'd done the work as stated in the book! LSD done because the car had done 20k miles, Brake fluid because it was 2 years old. They would have charged extra if I'd wanted them doing and it hadn't met those criteria (e.g 2 year service but only done 10k miles, or 20k service at 1 year old)

 

Feel a lot better using them as a dealer, so thank you Steven Eagell Bedford for doing the right thing without needing a prompt.

[Omer86 40]

Spent 20 minutes on the phone to toyota today, as mine is needs to be booked in soon. The lady wanted to hear NONE of the experience I have had with the various dealerships, in fact the public forum i said we were discussing with on. She was dead set on "if thats what it says on the website, thats what Toyota charge". Told me nothing is included and that if the dealerships want to absorb the costs including diff oil, all well and good but it has nothing to do with toyota, even though it states in the handbook it needs to be done, i need to pay for it. 

 

I hope all this information comes in handy to people down the line. In fact i hope Toyota read this. 

[Steeps 294]

Toyota GB don't care at all about this and didn't seem to understand my concerns from a customer point of view. As far as they are concerned it's been signed off by all departments as acceptable because the car may need a "full" service at 2 years before covering 20k miles (it might hit 20k at 3 years which is an int. service, but requires diff oil) or it hits a "full" service within the first year which means it doesn't need brake fluid. Anything to keep the cost low for the consumer to make them more competitive, even though both Nissan and Ford offered to undercut them by over £50.

 

Why they don't simplify the service, add £20 to the total fixed price and just do the work when it's required instead of neglecting train staff properly about the service consumables required for this model.

 

In my job if I do not know the answer to help the customer, I either have to look up the information and justify my answer with facts and sources, or pass them onto someone else who can help them. Toyota GB customer relations and quite a few dealer call centres don't seem to have this approach and seem to stick their heads in the sand, very unhelpful.

 

I'm going through the paperwork from my 2nd service. The costing sheet says the work was requested and done, but the service sheet says the work wasn't done... which am I supposed to believe?