Veejay

Well, I have some good news!  The dealer said he had forgotten that it came off. When he looked for it, he found the strap with the stud still attached in his desk draw.  He had it fixed by a local upholsterer.  It was a five minute job.  All is now well and I can enjoy my Giallo!

Well, I have some good news!  The dealer said he had forgotten that it came off. When he looked for it, he found the strap with the stud still attached in his desk draw.  He had it fixed by a local upholsterer.  It was a five minute job.  All is now well and I can enjoy my Giallo!

Well, I have some good news!  The dealer said he had forgotten that it came off. When he looked for it, he found the strap with the stud still attached in his desk draw.  He had it fixed by a local upholsterer.  It was a five minute job.  All is now well and I can enjoy my Giallo!

Well, I have some good news!  The dealer said he had forgotten that it came off. When he looked for it, he found the strap with the stud still attached in his desk draw.  He had it fixed by a local upholsterer.  It was a five minute job.  All is now well and I can enjoy my Giallo!

Mine has now been fixed so am one happy customer
Sent from my Archos 53 Platinum using Tapatalk

Well, I have some good news!  The dealer said he had forgotten that it came off. When he looked for it, he found the strap with the stud still attached in his desk draw.  He had it fixed by a local upholsterer.  It was a five minute job.  All is now well and I can enjoy my Giallo!

Well, I have some good news!  The dealer said he had forgotten that it came off. When he looked for it, he found the strap with the stud still attached in his desk draw.  He had it fixed by a local upholsterer.  It was a five minute job.  All is now well and I can enjoy my Giallo!

My drivers side strap is being replaced/repaired on Tuesday 16th February at Motorline Gatwick under Warranty after it broke over 5 Months ago !!
It's taken this long to get Toyota GB/Japan to agree to fix it under Warranty !!!!
They say it's because I have the Custom Leather Option !
Sent from my Archos 53 Platinum using Tapatalk

I think in this case It does.. it cant fall under fair wear and tear. Its a failure In my eyes. 

They should 100% fix this for you, if they do not you are withing your rights for your money back. It's a shame that there are dealers out there who treat people like this and rightly so, probably due to your age thinks he can get away with it and won't get any confrontation. It's also in their favour to resolve the issue, otherwise name & shame the dealership on here.

Take it back, park it on the forecourt, walk in and hold out the key. They either fix it or give you the money back. That should get you sorted.

I noticed the same thing after I picked up my car. I took it back to the dealer and they replaced the seat cover after ordering the parts with no fuss at all. Even if it was you that accidentally did it (I know it wasn't) its still a warranty repair IMO. 

Definitely pursue this, they must fix it for you. 

Don't let them off the hook, but if you do end up getting nowhere a good interior trim specialist would probably be able to sort it for you, if it's not to bad.
Any pics
Good luck

They should be able to get that fixed for you as you wasn't aware of it and no possibility of you causing it. If they don't grant it then i would tell them you want your money back since there is a 14 day return policy in placed still.