Torqen Experience

[Torqen Experience]

2 minutes ago, Whizo said:

You mention that your website doesn’t have a stock check feature and if it did it would not cause this situation from arising.  You say that v2 of your website will have this feature.  I can see from your reviews that you also said this to another customer who was frustrated that they placed an order and were told that the item wasn’t in stock but v2 of your website will fix these issues. I believe that was back in December 2020, and here we are and yet your website with a stock check feature still isn’t active, so how long does it take for a web developer to add in a stock check feature into and existing website, certainly not 4 months.  
 

From what I can tell your company business model is simply based on drop shipping, you don’t seem to have items in stock and only ship them direct from the manufacturer once an order is placed.  
 

It is also apparent that you don’t take well to any form of criticism.  As far as your offer of a refund I will gladly accept, I am more than happy to take my money and spend it with another reputable company.  
 

 

You make so many assumptions, it really doesn’t help you.

We have over £1.2milion current inventory in our warehouse in UK, feel free to visit us once lockdown restrictions are removed. You could also check our instagram posts, will give you an idea on how we are a “dropshipping” company... We also have listed over 70,000 products on our website, implementing a proper inventory system driven by AI, that can sync the website with what we have here in UK, in USA and in Japan is not a copy / paste feature that can be implemented over the weekend, it takes time to build and train for accuracy. 

We apologised several times both on Instagram, WhatsApp (if I remember well) and also here, also replying to your forum posts over the weekend, outside business hours, yet it seems this is not enough for you.

I’m happy to see that you are receiving our emails, despite you earlier mention that you did not, evidence doesn’t lie. 

We always welcome constructive criticism, it helps us learn from our eventual mistakes and adapt by implementing code or best practices in our business model. 

[Torqen Experience]

I've also just emailed you to re-test the platform and servers, see below the logs attached showing that you're receiving the emails.

 

 

[Torqen Experience]

1 hour ago, Whizo said:

I have checked spam/junk and I have received absolutely nothing from you, so either your servers are wrong or you are.  

The servers are not wrong and therefore I'm also not wrong, here's a screenshot with the communication sent to you, just like the website automatically sends to everyone registering on the website, receives order confirmation and so on. You may want to re-check your spam / junk boxes, if it's not in your inbox, the emails are definitely there. You can also search your email inbox based on the Subject keywords. Once you find them, mark them as Not Junk and you'll get all the emails from us in the future.

Lastly, we offered to give you a full refund after we received your message on instagram, that options is still available for you. 

 

For transparency, I've attached below the screenshots with the communication we had with you on Instagram. 

As regards to going bust and you lost £706 and not £1,000 (also for transparency and accuracy) have you considered checking out instagram or facebook, we post daily and that would have given you a clear idea that we're open as usual, we didn't go bust and ran away in Panama with your money. I'm being sarcastic, but I hope you see our point of view as well, while I totally understand your frustration with the product not being available for immediate dispatch. You also mentioned you could have purchased elsewhere, surely you tried contacting other companies and you had the same reply that these are out of stock with Invidia USA? 

[Torqen Experience]

18 hours ago, Whizo said:

Hi Coz

Thank you for your reply. I just want to clarify a few things.  I did not call you over the weekend as I knew you would be closed after looking at your website.  So I actually called 3 time’s on Monday, after 9.00am because that’s the time you open. I never once got through to anyone.  So that’s when I tried WhatsApp, but again got no response. It was only then that I tried Instagram, not Facebook.

I also downloaded my invoice from your website since I did not receive any verification of my order, I was at the minimum expecting an email to say payment received and we are processing your order, but I got nothing.  Not even an invoice, which like I have said I had to download off your site.
 

So look at it from my point of view, I sent a large sum of money to a company that I’ve never used before. I got no confirmation email, I couldn’t contact you via the phone, WhatsApp etc.  As far as I was concerned you could have gone bust and I have just lost close to £1000.  
 

What is done is done.  So let’s see how this all plays out now.

Can you please check your Spam / Junk folders, confirmation emails are in there, I just checked our email server logs and they are delivered to your address.

[Torqen Experience]

Hi,

I'm sorry to hear you had a bad experience using TORQEN, apologies for the delays and inconvenience. One of my colleagues will update you and explain the delays on here, once they get in today.

Adrian @ TORQEN

[Lowe's Team Grey]

Sorry guys, I was away for SEMA SHOW in Las Vegas. Just catching up with the emails, enquiries, forums, Facebook etc.

Last time I spoke to GReddy on this they had 1 left in stock - 11910200

Please PM me in case you need further info on this.

Here's me with the GReddy team last week @ SEMA  

Adrian