mike-p 116 Report post Posted April 13, 2017 I've just been royally screwed by Adrian Flux, I renewed my policy on the Cossie on 28th March as I had no idea when the car would sell. Sold the car today, refund of policy from Adrian Flux came to £209, so in effect I paid £181 for 17 days insurance. No wonder the customer services person sounded very embarrassed. Avoid like the plague. Share this post Link to post Share on other sites
rob275 1817 Report post Posted April 13, 2017 Don't you normally have 14 days to cancel anyway for a full refund? So technically they've charged £181 for 3 days. That's pretty poor, hopefully @DAN@ADRIAN FLUX can do something. Share this post Link to post Share on other sites
Paul 442 Report post Posted April 13, 2017 In defence of Adrian Flux, how much of that fee is tax and other BS that they won't get a refund on? Not saying it's excusable, and the amount does sound very unfair, but it's not totally black and white. Share this post Link to post Share on other sites
mike-p 116 Report post Posted April 13, 2017 Tax isn't that much £30-£40 tops. Share this post Link to post Share on other sites
jevvy 40 Report post Posted April 13, 2017 I've cancelled insurance when I've sold cars 3-4 times it's simply an admin fee, they obviously only have to pay tax on the money they have kept from you and it would be counted monthly so the tax would be tiny. Various places the cancellation fee was always 40-60£ (direct line, quotemehappy and admiral I think I've cancelled with) Share this post Link to post Share on other sites
jevvy 40 Report post Posted April 13, 2017 18 hours ago, jevvy said: I've cancelled insurance when I've sold cars 3-4 times it's simply an admin fee, they obviously only have to pay tax on the money they have kept from you and it would be counted monthly so the tax would be tiny. Various places the cancellation fee was always 40-60£ (direct line, quotemehappy and admiral I think I've cancelled with) I'm with Adrian flux at the moment and my insurance is 1400£ yes I look d EVERYWHERE and yes they were the cheapest. I could get 900£ unmodded but what's the point in that! Share this post Link to post Share on other sites
DAN@ADRIAN FLUX 12 Report post Posted April 18, 2017 On 13/04/2017 at 4:16 PM, mike-p said: I've just been royally screwed by Adrian Flux, I renewed my policy on the Cossie on 28th March as I had no idea when the car would sell. Sold the car today, refund of policy from Adrian Flux came to £209, so in effect I paid £181 for 17 days insurance. No wonder the customer services person sounded very embarrassed. Avoid like the plague. Sorry to hear this, if you wanted to PM me I'd be happy to look into it for you. Regards Dan Share this post Link to post Share on other sites
STEVO9000 54 Report post Posted April 20, 2017 Very similar story when I swapped from my mx5 to my 86 Mike. Had renewed a month prior, lost about £230 as they told me I'd have to go on to a different type of policy so cancelled my old one and started a new one due to the 86 not being as modified as my mx5 was. in their favour, they were still cheaper than anyone else so still ended up staying Share this post Link to post Share on other sites
mike-p 116 Report post Posted April 29, 2017 Guys I've had several contacts with AF over he past week, I'm pleased to say I've had a further refund following my complaint. Rule 1 don't let an insurance company get away with unfair charges, complain, make a LOT of noise, get their attention. Rule 2 get the Financial Ombudsman involved. Rule 3 be polite to the person in company's customer service department that contacts you, it wasn't their mistake, they are trying to sort it for you. Rule 4 if that doesn't sort it, see Rules 1 and 2. Hope this helps. 2 surrey86 and DanJ reacted to this Share this post Link to post Share on other sites
DAN@ADRIAN FLUX 12 Report post Posted May 2, 2017 Hi. Glad it was resolved amicably in the end. Regards, Dan. Share this post Link to post Share on other sites