DAN@ADRIAN FLUX

Hi All, We can confirm our seasonal opening hours will be as follows Up to and inc 21st: Normal Hours Friday 22rd: 9.00am – 5.30pm Saturday 23rd: Closed. Christmas Eve: Closed Christmas Day: Closed Boxing Day: Closed Wednesday 27th December: 9,00am – 3.00pm Thursday 28th December: 9.00am – 3.00pm Friday 29th December: 9.00am – 3.00pm Saturday 30th December: 9.00am – 12.00pm New Years Eve: Closed New Years Day: Closed Tuesday 2nd January: Normal Hours Commence Regards, Dan.

Hi All, We can confirm our seasonal opening hours will be as follows: Up to and including 22nd December: Normal Hours Friday 23rd December: 9.00am – 3.00pm Christmas Eve: Closed Christmas Day: Closed Boxing Day: Closed Tuesday 27th December: Closed Wednesday 28th December: 9.00am – 3.00pm Thursday 29th December: 9.00am – 3.00pm Friday 30th December: 9.00am – 3.00pm New Year’s Eve: Closed New Year’s Day: Closed Monday 2nd January: Closed Tuesday 3rd January: Normal Hours Commence Regards, Dan.

Hi. I can now confirm our seasonal opening hours will be as follows: Up to and including 23rd December: Normal Hours Christmas Eve: 9.00am – 1.00pm Christmas Day: Closed Boxing Day: Closed Monday 27th December: Closed Tuesday28th December: Closed Wednesday 29th December: 9.00am – 5.30pm Thursday 30th December: 9.00am – 5.30pm New Year’s Eve: 9.00am – 1.00pm New Year’s Day: Closed Sunday 2nd January: Closed Monday 3rd January: Closed Tuesday 4th January: Normal Hours Commence Regards, Dan.

Hi, I can now confirm our seasonal opening hours, as follows: Up to and inc 23rd: Normal Hours Christmas Eve: 9.00am – 1.00pm Christmas Day: Closed Boxing Day: Closed Sunday 27th December: Closed Monday28th December: Closed Tuesday 29th December: Normal Hours Wednesday 30th December: Normal Hours New Year’s Eve: 9.00am – 1.00pm New Year’s Day: Closed Saturday 2nd January: 9.00am – 1.00pm Sunday 3rd January: 10.00am – 2.00pm Monday 4th January: Normal Hours Regards Dan.

Hi everyone. This is just a short introduction, I’m Dan and I’ve worked for Adrian Flux Insurance for nearly 25 years. If any of you on here have any general insurance queries or specific problems with Adrian Flux insurance please let me know. I have handpicked a small but dedicated team of staff who with me will try and assist you wherever possible. I can assure you we will be completely impartial despite being on the payroll of Adrian Flux. If we have messed-up we will acknowledge that and make efforts to get it corrected. If any of you do not understand an insurer’s viewpoint we will do our best to clearly explain it. It could be problems ranging from simple paperwork issues to major claim disputes. With our many years of experience we should be able to answer most queries immediately. If there were issues or a problem that we can’t answer directly we would ensure that a relevant manager investigates these and we would then be able to relay an answer back. I hope this will be of some help for you. On behalf of myself and my team, thanks very much. Dan. Adrian Flux Insurance Services

Hi Ignited, Apologies for the delay in documents. If your able to DM me your contact information i can arrange for this matter to be resolved for you today? Kind Regards Dan

Hi. Below are links to our latest podcast so please feel free to take a listen if you wish. https://audioboom.com/channels/5027534 https://open.spotify.com/show/12ZqnO1XDmuYmFxuwJqDta?si=j4cei5yxTziz-pj5cPcfeg Regards, Dan.

Hi and welcome. If you need any help with insurance then please feel free to drop me a line. Regards, Dan.

Hi. Just to let you know we are still very much open and hopefully its business as usual wherever possible. As from Monday our quotes team will be on hand for any new quotations as per the below:- Monday – Friday 9 am – 6 pm Saturday – 9 am – 4 pm Sunday 10 am -2 pm Currently our service teams opening hours for existing clients are unaffected. Please feel free to visit the following FAQ link for advice around Coronavirus and insurance:- https://www.adrianflux.co.uk/blog/2020/03/how-will-coronavirus-affect-my-insurance.html During this uncertain period you may wish to look into laid up insurance so if this is the case please feel free to drop me a line. Stay safe. Regards, Dan.

Hi. If you ever need any help with insurance for modifications at all then please feel free to drop me a line. Regards, Dan.

Hi. If you do have any issues with insurance at all which hopefully you won't then please feel free to drop me a line. Regards, Dan.

Hi. I'm sorry we weren't able to offer you a more competitive premium but thanks for giving us a try. Regards, Dan.

Hi. Please feel free to try our sister company Sterling Insurance. They have a number of specialist schemes that can cater for UK registered vehicles that will have prolonged Continental use. https://www.sterling-insurance.co.uk/ Regards, Dan.

Hi, I can now confirm our seasonal opening hours, as follows: Up to and including 22ndDecember: Normal hours Monday 23rd December: 9.00am – 5.30pm Christmas Eve: 9.00am – 2.00pm Christmas Day: Closed Boxing Day: Closed Friday 27th December: 9.00am – 5.30pm Saturday 28th December: 9.00am – 1.00pm Sunday 29th December: Closed Monday 30th December: 9.00am – 5.30pm New Year’s Eve: 9.00am – 3.00pm New Year’s Day: Closed Thursday 2nd January: 9.00am – 7.00pm Friday 3rd January: Normal hours resume Regards Dan.

Hi Bavis, Thanks for the post and it is very often true that our modified policies are more competitive than for a standard un-modified car. This is because our specialist schemes will invariably operate with a lower 'loss-ratio' which proves that enthusiasts' are often a better 'risk' because they have fewer claims and so we can pass-on the cost/cheaper premiums to owners.' This would appear to be the case in your own experience too. Many thanks for sharing this. Regards, Dan

Hi. If you need any help with insurance at all then please feel free to drop me a line. Regards, Dan.

Glad we could help out with the insurance. Regards, Dan.

Hi Mart86, I'm glad we got the issue resolved satisfactorily. We do record all conversations so I'm sure if you'd been advised at the outset that there wouldn't be an extra charge we would stand by that. Any problems don't hesitate to return to me. Regards, Dan

Hi Graham, I'm not too sure how this could've happened. Our staff will advise at the outset before you incept a policy whether the policy has the option of an agreed valuation - not all policies offer this of course - particularly for more recently manufactured models. If the agreed valuation isn't integral to the policy we can offer a stand-alone agreed valuation which is independent of the motor policy and because it is effectively another policy does have to be paid for. If this wasn't the situation encountered by yourself please message me your full name / postcode and I will happily investigate. Regards, Dan

Hi there, Could you just clarify if the issues are with us here at Adrian Flux? If you wished to message me your full name / postcode I can investigate for you. As a general rule we don't tend to charge for additional modifications should you be placed with a modified insurer at the outset. Performance enhancing modifications that drastically increase performance are the exception. I can't speculate what has happened without looking at your file but I would hazard a guess and say that the turbo charger has significantly increased the original BHP which has warranted the insurer increasing the premium. I will happily investigate if you wish to message me. Regards, Dan

Hi Lauren, If you'd like to message me your full name / postcode I can look into this issue for you. Did you not specify you required business usage at the outset? If so this would have featured on the documentation provided by the insurer under the relevant section of the policy. The Adrian Flux 'Flexdrive Cover' is indeed a policy 'add-on' that will entitle you to driver other cars up to a value of £20K. It will not cover you for any business usage, solely for Social, Domestic and pleasure within the UK. I am happy to look into this for you if you message me. Thanks, Dan

Hi again, Thanks for the message and sorry to learn of this occurring. I'm happy to investigate as all calls to this office are recorded. If you could advise your full name, postcode and ideally the date/time you rang in along with the telephone number you called on? Kind Regards, Dan

Hi and welcome. Just out of curiosity did you try ourselves for insurance? I hope we weren't one of the insurers who could't wait to put the phone down on you! Regards, Dan.

Hi. Glad you got the issues sorted amicably in the end. Regards, Dan.

Hi, Below are Adrian Flux’s opening hours over the festive period. Regards, Dan. Saturday 22nd December: Normal Hours Sunday 23rd December: Normal Hours Christmas Eve: 9.00am – 2.00pm Christmas Day: Closed Boxing Day: Closed Thursday 27th December: 9.00am – 5.30pm Friday 28th December: 9.00am – 5.30pm Saturday 29th December: 9.00am – 1.00pm Sunday 30th December: Closed New Years Eve: 9.00am – 3.00pm New Years Day: Closed Wednesday 2nd January: Normal Hours Resume.