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DKG

GT86 Severe Knocking Sound

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On 12/2/2020 at 6:24 PM, DKG said:

Latest update. So after a month now and emails and calls back and forth with me basically chasing for what the hell is going on this is the latest. 

Basically Toyota as a 'gesture of goodwill' have reduced the price of the fix from 16K to 7K! They are claiming that as its been over a year since the recall ( even though only 2k miles has been put on it since ) they are not taking full responsibility even though I was told it was technician error with the timing chain not being put back on correctly. 

I have spoken to a local solicitors who said I could have a case but I would need to have a competent independent automotive engineer assessor look at the engine before I proceed basically. 

In the meantime I have complained directly to the Customer Services Director basically arguing my case as it's quite frankly absurd this 'gesture of goodwill'  

Currently a Specialist Case Manager is looking into this fiasco and will get back to me asap. 

Feel for you mate terrible situation think I will run mine till it breaks then scrap it enjoyed my ownership apart from useless after sales from some dealerships and I use the word some as I know there are good ones out there 

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6 minutes ago, nikndel said:

Feel for you mate terrible situation think I will run mine till it breaks then scrap it enjoyed my ownership apart from useless after sales from some dealerships and I use the word some as I know there are good ones out there 

Thanks. This is going to sound ridiculous but I've re-read the email and I actually think they are going to pay the full costs. I think I've been that stressed about it and thinking the worst my brain has read it in a negative way. I came on here to vent immediately as it's been such a useful forum with you guys that I've overlooked what has actually been said. 

Below is another part of the reply - what do you make of it? Basically RRG have the motor but the fault was done by a tech down south. 

I appreciate your frustration with the time our review of your complaint has taken.  Unfortunately, due to the length of time that has passed between the completion of the recall in June 2019 and the inspection by RRG Salford Quays in November 2020, this is not a straightforward matter.  As I hope you will appreciate, we have no way of knowing what has happened to your vehicle between the completion of the recall and the date you took ownership and , whilst I respect the advice you have been given, the manufacturer's warranty on your vehicle has expired.
 
We are sorry for the upset and inconvenience this has caused you and as a gesture of goodwill, we will meet with the full cost of repairs recommended by RRG Salford Quays.  We are unable to offer you compensation or a courtesy car.  

 

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9 minutes ago, DKG said:

Thanks. This is going to sound ridiculous but I've re-read the email and I actually think they are going to pay the full costs. I think I've been that stressed about it and thinking the worst my brain has read it in a negative way. I came on here to vent immediately as it's been such a useful forum with you guys that I've overlooked what has actually been said. 

Below is another part of the reply - what do you make of it? Basically RRG have the motor but the fault was done by a tech down south. 

I appreciate your frustration with the time our review of your complaint has taken.  Unfortunately, due to the length of time that has passed between the completion of the recall in June 2019 and the inspection by RRG Salford Quays in November 2020, this is not a straightforward matter.  As I hope you will appreciate, we have no way of knowing what has happened to your vehicle between the completion of the recall and the date you took ownership and , whilst I respect the advice you have been given, the manufacturer's warranty on your vehicle has expired.
 
We are sorry for the upset and inconvenience this has caused you and as a gesture of goodwill, we will meet with the full cost of repairs recommended by RRG Salford Quays.  We are unable to offer you compensation or a courtesy car.  

 

Good result then just get it done wouldn’t worry about courtesy car 

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3 minutes ago, nikndel said:

Good result then just get it done wouldn’t worry about courtesy car 

I've replied to double check as I honestly can't believe it right now after the horror stories I've read but yer I couldn't give a sh#t about a courtesy car or compo right now. Just want my dream car back. 

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5 minutes ago, DKG said:

I've replied to double check as I honestly can't believe it right now after the horror stories I've read but yer I couldn't give a sh#t about a courtesy car or compo right now. Just want my dream car back. 

New engine for  that money beats having one with a question mark on how long it will last

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1 minute ago, nikndel said:

New engine for  that money beats having one with a question mark on how long it will last

True. I just hope a competent tech / techs work on it. I've read many many cases though of people not getting recall done at high mileage with no issues 

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8 minutes ago, DKG said:

True. I just hope a competent tech / techs work on it. I've read many many cases though of people not getting recall done at high mileage with no issues 

I’m sure they can swap a few ancillary items over and yes some have done over 100,000 with no issues 

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Thanks. This is going to sound ridiculous but I've re-read the email and I actually think they are going to pay the full costs. I think I've been that stressed about it and thinking the worst my brain has read it in a negative way. I came on here to vent immediately as it's been such a useful forum with you guys that I've overlooked what has actually been said. 
Below is another part of the reply - what do you make of it? Basically RRG have the motor but the fault was done by a tech down south. 
I appreciate your frustration with the time our review of your complaint has taken.  Unfortunately, due to the length of time that has passed between the completion of the recall in June 2019 and the inspection by RRG Salford Quays in November 2020, this is not a straightforward matter.  As I hope you will appreciate, we have no way of knowing what has happened to your vehicle between the completion of the recall and the date you took ownership and , whilst I respect the advice you have been given, the manufacturer's warranty on your vehicle has expired.
 
We are sorry for the upset and inconvenience this has caused you and as a gesture of goodwill, we will meet with the full cost of repairs recommended by RRG Salford Quays.  We are unable to offer you compensation or a courtesy car.  

 
Definitely looks like they are paying the full cost and very kind of them to do that though I agree it was their recall that was messed up.
A new engine is a huge bonus and these engines are very reliable from the factory. Make sure you run it in properly for the first 1000 miles and do an oil change after that.

Sent from my SM-G970F using Tapatalk

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On 12/4/2020 at 9:24 PM, BRZ-123 said:

Definitely looks like they are paying the full cost and very kind of them to do that though I agree it was their recall that was messed up.
A new engine is a huge bonus and these engines are very reliable from the factory. Make sure you run it in properly for the first 1000 miles and do an oil change after that.

Sent from my SM-G970F using Tapatalk
 

Good advice thanks. They have said they are ordering the parts with some not arriving until Friday so I'm not sure if it is a new engine so to speak? 

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Good advice thanks. They have said they are ordering the parts with some not arriving until Friday so I'm not sure if it is a new engine so to speak? 
Interesting. Worth asking what they are getting. Your engine died of oil starvation as galleries got blocked by the over zealously applied sealant. May be pistons , may be bottom end but this is where I have no clue and am guessing.

Sent from my SM-G970F using Tapatalk

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On 11/13/2020 at 5:18 PM, DKG said:

Update - technicians at Toyota Manchester have opened engine and apparently whoever did the engine for recall didn't do the timing chain properly ! It's basically lasted 2500 miles and obviously caused mayhem internally eventually. Service manager said it will probably need a new block and I'd imagine other parts.

 

31 minutes ago, BRZ-123 said:

Interesting. Worth asking what they are getting. Your engine died of oil starvation as galleries got blocked by the over zealously applied sealant. May be pistons , may be bottom end but this is where I have no clue and am guessing.

Sent from my SM-G970F using Tapatalk
 

In case you missed it

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On 12/7/2020 at 9:33 PM, NJay said:

 

In case you missed it

Thanks guys. So basically it's a new engine from the factory and they are literally attaching ancillaries to it thankfully. Hopefully picking it up mid next week ! 

I've attached a picture of her !

IMG_20200915_130419_587.jpg

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